EntryHive are looking for a detail-oriented Customer Support Specialist to handle live chat conversations, manage support tickets, and ensure customer satisfaction. You will work with a realistic support ticket dataset to practice conflict resolution and escalation management.
- Requirements:
Experience in customer support or technical support
Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, Salesforce)
Strong communication skills (multilingual preferred)
Ability to handle conflict resolution and critical issues
- To Apply:
Tell us:
How you handle high-priority customer issues
One strategy you use to reduce response times
(Optional) Share a sample chat or email response you’ve written
مراحل الوظيفة
Project delivery
Your Task:
Review and categorize support tickets by urgency and complexity
Draft 3 professional live chat responses for common customer issues
Write a 100-word customer satisfaction follow-up email
Create a short escalation matrix for frontline agents