A call center is hiring a freelance customer support trainee to review 3 short customer complaint scenarios and draft supervisor-level responses. Your job is to identify the issue, choose a calm and professional tone, and outline the next steps the team should take.
- Requirements:
- Strong writing and communication skills
- Understanding of tone in customer service
- Ability to break down complaint situations
- Use of Word or Google Docs
-To Apply:
Please describe how you can meet this requirement
مراحل الوظيفة
Project delivery
- 1 Supervisor Response Sheet (Word or Google Docs)
- Includes: 3 scenarios, each with response strategy
- Each response: ~100–150 words
- Format: Issue Summary – Supervisor Response – Follow-Up Action