EntryHive are looking for a skilled Senior Customer Support Agent to handle a critical VIP client case for a premium home decor brand. You will draft professional communication, propose process improvements, and help craft a customer-first service manifesto.
- Requirements:
Experience in customer support escalation or VIP account management
Strong written communication and problem-solving skills
Familiarity with CRM systems and customer journey mapping
Ability to handle high-value customer complaints
- To Apply:
Please share:
An example of a time you handled a high-priority customer case
One process improvement you’d recommend for reducing response times
(Optional) A short apology or escalation email you’ve written before
مراحل الوظيفة
Project delivery
- Your Task:
Draft a clear and empathetic apology email for the VIP client
Suggest 3 internal process improvements for faster VIP response
Write a short (max 100 words) customer service manifesto for the EntryHive team