Role: Customer Service Supervisor / Contact Center Team Leader
Objective: Manage a customer support team, ensure high customer satisfaction, and improve contact center performance

Your Tasks:
1. Review customer support metrics and identify 3 key performance gaps
2. Draft a 100-word motivational email to the support team, encouraging high-quality service
3. Propose 3 strategies to improve response time and customer satisfaction
4. Create a 1-page escalation procedure for frontline agents to follow in critical situations