EntryHive are looking for an experienced Customer Service Supervisor to manage a support team, identify performance gaps, and propose improvement strategies. You will work with real-world metrics to evaluate agent performance and develop motivational communication.
- Requirements:
Experience in team management or contact center supervision
Strong analytical skills for performance analysis
Ability to draft motivational emails and process guidelines
Familiarity with CRM systems and customer satisfaction metrics
- To Apply:
Tell us:
One strategy you use to motivate customer support teams
How you handle escalation cases effectively
(Optional) Share a sample performance improvement plan you’ve created
مراحل الوظيفة
Project delivery
- Your Task:
Review the customer support metrics and identify 3 performance gaps
Draft a 100-word motivational email for the support team
Propose 3 strategies to improve response time and customer satisfaction
Create a 1-page escalation procedure for frontline agents